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Index » Internet/Computer » Streaming/Media » TuneIn Conflict
Post to this Topic
Fionn

Fionn Avatar

Location: Campbell, CA


Posted: Apr 29, 2020 - 12:52pm



 BillG wrote:
Just tried it again, and it appears to be working correctly.
 
Hooray!  And It's working here at this listener's place, too.  Thanks for getting to the bottom of things — after a couple of back-n-forth emails with the TuneIn people, they just told me it wasn't their issue to fix.

Thanks!

daddiowen

daddiowen Avatar



Posted: Apr 29, 2020 - 11:10am



 BillG wrote:
Just tried it again, and it appears to be working correctly.
 

Likewise.  I got a response from their support team yesterday to do a Radio Paradise search on the TuneIn app on my Alexa smartphone app (whew!)  Hit the Play button, and selected my everywhere group, and it played on both devices.  Now, the voice command seems to be working properly.
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 29, 2020 - 9:46am

Just tried it again, and it appears to be working correctly.
cshotton

cshotton Avatar

Gender: Male


Posted: Apr 28, 2020 - 4:36pm



 BillG wrote:
We're still trying to get TuneIn to deal with this. Their level of concern has been underwhelming, to say the least. Emails to support@tunein.com would be helpful.

In the meantime, a listener suggested this:

“Alexa, tell TuneIn to play Radio Paradise zero”

It works!
 

I've had a lot of interaction with one of their support people today. They've asked for me to try all sorts of tests that seem to be completely unrelated to the voice control not working as expected, but I guess they're trying to rule out bad data for the actual stations. The problem is some change they've made in their search results that ranks a long string like "Radio Paradise 105.1 FM" as a higher match for "Radio Paradise" than "Radio Paradise". Go figure.... probably sorting search results by date or something stupid and this new station is... newer. So that's what Alexa picks first.

I really don't get how tagging the "zero" onto the end makes it work, but I was happy that I found it and it's good enough for now. I give it even odds that TuneIn does anything to fix this because I'd guess the engineers breaking the code don't want to be told it's broken by an online support person. But maybe I'm just being a cynic...
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 28, 2020 - 9:05am

We're still trying to get TuneIn to deal with this. Their level of concern has been underwhelming, to say the least. Emails to support@tunein.com would be helpful.

In the meantime, a listener suggested this:

“Alexa, tell TuneIn to play Radio Paradise zero”

It works!
daddiowen

daddiowen Avatar



Posted: Apr 26, 2020 - 11:41am



 BillG wrote:


 Fionn wrote:
still having the 105.1FM conflict using the Amazon  echo Tunein skill.  no reply from tunein support . 

has anyone else found a workaround ? 
 
We've contacted them, but they haven't fixed the problem yet. 

Emails about the issue to support@tunein.com might help to speed up a solution. 

 
I've seen this issue for about a week now, and submitted a couple of videos and documentation to TuneIn support.  They seem to be proactive, but we'll see.  BTW, RP Main Mix plays on one device if I say "Alexa, play Radio Paradise."  If I say "Alexa, play Radio Paradise everywhere," (for two devices), then the other weird Radio Paradise 105.1 plays on both devices.  Also, I'm not sure how they get away with claiming to have a frequency of 105.1 for their station, since that FM frequency is non-existent in Cape Coral or surrounding communities in Florida.

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 25, 2020 - 7:53am



 Fionn wrote:
still having the 105.1FM conflict using the Amazon  echo Tunein skill.  no reply from tunein support . 

has anyone else found a workaround ? 
 
We've contacted them, but they haven't fixed the problem yet. 

Emails about the issue to support@tunein.com might help to speed up a solution. 

Fionn

Fionn Avatar

Location: Campbell, CA


Posted: Apr 25, 2020 - 5:33am

still having the 105.1FM conflict using the Amazon  echo Tunein skill.  no reply from tunein support . 

has anyone else found a workaround ? 
Fionn

Fionn Avatar

Location: Campbell, CA


Posted: Apr 24, 2020 - 6:25am



 buddy wrote:



My Alexa is most on consistent when I use:

Play Radio Paradise Main Mix on Tunein

Play Radio Paradise Mellow Mix on Tunein

etc.

 
My echo devices — no matter how enunciated I say it — always play the Mellow Mix.

Also: the 105.1FM conflict continues, today.

buddy

buddy Avatar

Location: Rocky Mountains
Gender: Male


Posted: Apr 23, 2020 - 11:23am



 BillG wrote:


 Fionn wrote:
A search on past topics came up empty,  but I can't imagine nobody else has this issue:

Listening to RP on a multiroom Amazon echo group,  through the TuneIn skill — done this scores of times with no problems.

Today,  the TuneIn skill plays only "Radio Paradise 105.1-FM  from 's TuneIn", and I  cannot figure out how to Not play that station.

Is there a workaround?

 

Looks like an error in TuneIn's directory. I've contacted them.

"Play Radio Paradise Main Mix" *should* work, but plays our Mellow Mix instead. 
 
My Alexa is most on consistent when I use:

Play Radio Paradise Main Mix on Tunein

Play Radio Paradise Mellow Mix on Tunein

etc.

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 23, 2020 - 7:34am



 Fionn wrote:
A search on past topics came up empty,  but I can't imagine nobody else has this issue:

Listening to RP on a multiroom Amazon echo group,  through the TuneIn skill — done this scores of times with no problems.

Today,  the TuneIn skill plays only "Radio Paradise 105.1-FM  from 's TuneIn", and I  cannot figure out how to Not play that station.

Is there a workaround?

 

Looks like an error in TuneIn's directory. I've contacted them.

"Play Radio Paradise Main Mix" *should* work, but plays our Mellow Mix instead. 
Fionn

Fionn Avatar

Location: Campbell, CA


Posted: Apr 23, 2020 - 6:46am

A search on past topics came up empty,  but I can't imagine nobody else has this issue:

Listening to RP on a multiroom Amazon echo group,  through the TuneIn skill — done this scores of times with no problems.

Today,  the TuneIn skill plays only "Radio Paradise 105.1-FM  from 's TuneIn", and I  cannot figure out how to Not play that station.

Is there a workaround?