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Index » Internet/Computer » Streaming/Media » First Time Ever trouble with Roku3 & RP Page: 1, 2  Next
Post to this Topic
MargaretRose

MargaretRose Avatar

Gender: Female


Posted: Nov 26, 2016 - 6:17am

Updated my ROKU and YES!  we are back {#Drummer}
laozilover

laozilover Avatar

Location: K Town (Kenosha, Wisconsin)
Gender: Male


Posted: Nov 24, 2016 - 11:50am

 ScottFromWyoming wrote:

I decided to be impatient and check. Mine works! Didn't do anything on my end to bring about the update, not even a reboot. And it "buffered" for maybe maybe one second. It's always taken a minute or so to load, but not tonight!
 
Edit: After an hour or so it stopped playing. I hit the reload button and it said it couldn't find a stream, and sent be back to the Roku home screen. Went back into the app, it loaded instantly again and has been playing for ...an hour or so. But the screen and song info is stuck on Snow Patrol, which played almost an hour ago, according to the playlist. Maybe the image and song info never actually changed, I haven't actually been in the room to notice.
 
edit2: It started in the middle of Heaven by Rolling Stones; the first complete song was Snow Patrol, where the display remained stuck. But the music hung in for the most part so I don't really look at the screen otherwise.

 
Now that I have 4099, it is consistently loading quickly.  Never had that before.{#Cheesygrin}
laydback

laydback Avatar



Posted: Nov 22, 2016 - 1:36pm


This is probably a good time for all of us that missed RP to send them some money for all their trouble and sleepless nights wondering how they could fix the problem when it was Roku all the time.!!

sunpeer

sunpeer Avatar

Location: western New York
Gender: Male


Posted: Nov 22, 2016 - 8:38am

 BillG wrote:

Very sorry you had to endure that.  Warning to others: calling Roku tech support will not be useful in any way. The only cure for the problem is the update that's slowly being rolled out.  In some cases, you can speed that up by going to Settings -> System -> Update.

 
Yes, Yes Yes!! Up & running again in snowy Western New York... I thought my kitchen was going to be too sober & quiet for Thanksgiving!.. Now I can serenade the Turkey and all is good in Roku Paradise!  Thanks for the support & help.. All the best... Monte
ZM_Herb

ZM_Herb Avatar

Location: 28? 33' N 81? 23' W
Gender: Male


Posted: Nov 22, 2016 - 8:15am

All is right with the RP/Roku universe once again here in sunny Florida ! {#Sunny}{#Sunny}
Steve

Steve Avatar

Location: Around My Corner... and Up Yours
Gender: Male


Posted: Nov 22, 2016 - 8:12am

 tgallag wrote:

Ditto; I checked manually and it was available to install.  All is good.

 
Double ditto!

{#Bananajam}
laozilover

laozilover Avatar

Location: K Town (Kenosha, Wisconsin)
Gender: Male


Posted: Nov 21, 2016 - 10:02pm

And......... it works! {#Dancingbanana_2}




laozilover

laozilover Avatar

Location: K Town (Kenosha, Wisconsin)
Gender: Male


Posted: Nov 21, 2016 - 9:58pm

Ah, this is what I have been waiting for!{#Cheesygrin}




tgallag

tgallag Avatar

Location: Arlington Heights, IL


Posted: Nov 21, 2016 - 4:55pm

 laydback wrote:
Ky. here. Update is here !! Was able to stream once again

 
Ditto; I checked manually and it was available to install.  All is good.
laydback

laydback Avatar



Posted: Nov 21, 2016 - 3:11pm

Ky. here. Update is here !! Was able to stream once again
Steve

Steve Avatar

Location: Around My Corner... and Up Yours
Gender: Male


Posted: Nov 21, 2016 - 7:39am

I have a 'travel' Roku3 that hasn't been used since last January. I drove to Vegas Saturday, and then up to the Bay Area Wednesday for Turkey Day.

 Knowing about the issue, I set up the Roku Saturday afternoon and it worked! Played RP all evening without a hiccup. I thought "great, they've got it fixed!" I left it running all night muted, didn't want to cause an interruption. Sunday morning I turned on the TV and RP was playing... for about a minute. The Roku self-rebooted and brought on the 33% problem. Bummer.

I read the thread this morning about the fix. I tried Bill's suggestion to manually update and it reports that I've got the latest. (Software 7.5.0 - Build 4096)

It's still - Buffering... 33% {#Frustrated}


ScottFromWyoming

ScottFromWyoming Avatar

Location: Powell
Gender: Male


Posted: Nov 20, 2016 - 6:29pm

 BillG wrote:

Very sorry you had to endure that.  Warning to others: calling Roku tech support will not be useful in any way. The only cure for the problem is the update that's slowly being rolled out.  In some cases, you can speed that up by going to Settings -> System -> Update.

 
I decided to be impatient and check. Mine works! Didn't do anything on my end to bring about the update, not even a reboot. And it "buffered" for maybe maybe one second. It's always taken a minute or so to load, but not tonight!
 
Edit: After an hour or so it stopped playing. I hit the reload button and it said it couldn't find a stream, and sent be back to the Roku home screen. Went back into the app, it loaded instantly again and has been playing for ...an hour or so. But the screen and song info is stuck on Snow Patrol, which played almost an hour ago, according to the playlist. Maybe the image and song info never actually changed, I haven't actually been in the room to notice.
 
edit2: It started in the middle of Heaven by Rolling Stones; the first complete song was Snow Patrol, where the display remained stuck. But the music hung in for the most part so I don't really look at the screen otherwise.
William

William Avatar

Location: Eureka!
Gender: Male


Posted: Nov 20, 2016 - 5:14pm

 sunpeer wrote:

A 2 hour phone call to ROKU support in India was a "Ground Hog Day" event where they made me do a speed test, unload/reload channel, reboot router, reboot roku etc..etc.. and refused to listen to the issue or push a firmware update.   She said "dont worry... " about 27 times and finally  said i just "have to wait"....

 
Very sorry you had to endure that.  Warning to others: calling Roku tech support will not be useful in any way. The only cure for the problem is the update that's slowly being rolled out.  In some cases, you can speed that up by going to Settings -> System -> Update.
sunpeer

sunpeer Avatar

Location: western New York
Gender: Male


Posted: Nov 20, 2016 - 2:56pm

 sunpeer wrote:

I hope it happens before the Holidays I am already in withdrawal mode and cannot imagine my kitchen & bedrooms without paridise!

 
A 2 hour phone call to ROKU support in India was a "Ground Hog Day" event where they made me do a speed test, unload/reload channel, reboot router, reboot roku etc..etc.. and refused to listen to the issue or push a firmware update.   She said "dont worry... " about 27 times and finally  said i just "have to wait"....
sunpeer

sunpeer Avatar

Location: western New York
Gender: Male


Posted: Nov 20, 2016 - 10:21am

 BillG wrote:

Yes.  You can probably speed up the process by manually checking for updates, but eventually the new version will be installed automatically.

 
I hope it happens before the Holidays I am already in withdrawal mode and cannot imagine my kitchen & bedrooms without paridise!
William

William Avatar

Location: Eureka!
Gender: Male


Posted: Nov 19, 2016 - 8:04am

 ScottFromWyoming wrote:

I assume that since the broken firmware appeared on my Roku without any (known) intervention from me, that the fix will also arrive automagically, correct? 

 
Yes.  You can probably speed up the process by manually checking for updates, but eventually the new version will be installed automatically.
ScottFromWyoming

ScottFromWyoming Avatar

Location: Powell
Gender: Male


Posted: Nov 19, 2016 - 7:40am

 BillG wrote:

Give it another day or so.

 
I assume that since the broken firmware appeared on my Roku without any (known) intervention from me, that the fix will also arrive automagically, correct? 
William

William Avatar

Location: Eureka!
Gender: Male


Posted: Nov 19, 2016 - 7:12am

 laydback wrote:

Build 4099 is not showing up for me??? Any suggestions ?

 
Give it another day or so.
laydback

laydback Avatar



Posted: Nov 19, 2016 - 4:27am

 tmarko wrote:
Mine works now after updating from v7.5.0 build 4096 to v7.5.0 build 4099!!! Yay!{#Bananajam}

 
Build 4099 is not showing up for me??? Any suggestions ?
tmarko

tmarko Avatar

Location: Ohio
Gender: Male


Posted: Nov 18, 2016 - 1:33pm

Mine works now after updating from v7.5.0 build 4096 to v7.5.0 build 4099!!! Yay!{#Bananajam}
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