a_geek wrote:
 
Keep pressing more often-times. If your credit-card won't be blocked by the card issuing company, then this practice will eventually drain your account and credit line, and rewards will surely be given unto you, once you've made it behind the pearly gates.  (This internet surely is a "wonderous" thing, and credit cards shouldn't be used for online payments. Just sayin'.)

Hi! I wanted to send you some money, but it does not seem to work. If I choose things and eg. forget the name, I get an error message, but if I fill everything, then press "Send Support", nothing happens. I've already checked all my filtering stuff, it's most likely not that. I wanted to send money via "credit card".

 tuzticzka wrote:
 

This is a fine topic for that. Looks like you found a bug in the website code. That info is correct in the database that the display *should* be pulling it from, but it's coming from an old, incorrect source. 

Thanks for spotting that!

Hi,

I've noticed missing proper URL to artist wiki - https://radioparadise.com/player/info/42265/Fran_Healy-Sing_Me_to_Sleep_%22w/_Neko_Case%22
The correct one shloud be: https://en.wikipedia.org/wiki/Fran_Healy_(musician)#Discography

I didn't find any link to report that directly from song-page (let's consider it as feature request). If I miss some more suitable topic, let me know.

Thanks!

You should have a great connection most of the time,  some of the US servers are in Dallas.  Any hiccups should be temporary.

For a tv device,  I'd recommend the newest Chromecast dongle with android tv,  but the firesticks work fine,  some of the older ones were a bit slow,  not sure about their latest.

The windows app isn't being maintained,  I think it got abandoned with windows phone.  
But  you can install the website as a "progressive web app"   for an app experience,  and  pin a shortcut to the taskbar.

 Alien_Jim wrote:
 

I'm in Lubbock, Texas using AT&T fiber. The connections and bandwidth are pretty consistent and stable. I'm not having issues with YouTube or other streaming/large downloads, etc.
This morning, I launched the site with Chrome and set it back to FLAC and it's been playing flawlessly for the last two hours. Since nothing changed on your side and nothing changed on my side, I'll blame it on Sunspots or solar radiation. :) The streaming links work great on my receiver, but audio only, no slide show. The slide show on a 65" is really impressive and really adds to the audio experience. I send the HDMI from the computer to the TV and then send the audio return to the receiver and use Dolby ProLogic IIx+THX to play the audio FLAC in 7.1 to the speaker system. A little complicated, but it works beautifully. The FLAC encoding really adds to the THX bass and dynamic range.

I was thinking about buying a Fire Stick from Amazon just for having a RP app on the TV itself and skip the computer to HDMI extra stuff. Alternatively, maybe you could talk Samsung into having a RP app available on their newer TVs. 

Also, do you have any plans to update the old Windows app with the current features like multiple stream selections and compression choices? I can't get my friend to stop using the old app. It's also easier to recommend to new users like I do with the Android app.

Anyway, thanks again for your time, and keep up the good work with supplying the best streaming service on the planet!!
Thanks again to Bill and Rebecca for their excellent taste in music and audio appreciation!!

 jarro wrote:
 

Sounds like connection speed issues.    (  what's your location roughly? )
Nothing has really changed in the past couple of days on our end.
It might return to normal in a few days.    In the meantime the main thing you can do is lower the quality till it's stable.

In addition rebooting any networking equipment in the house is always worth a try,  but won't help if the issue is upstream.   

————————

You can also try listening via the stream links on a streaming  player like vlc  and set a really high buffer.





 Alien_Jim wrote:
 

Hi! The last few days I've had the music stop and start about every 2 seconds when set to FLAC after playing fine for a couple of hours or so. Changing to Ultra seems to play normally (but still drops out, just not as often). I noticed that Ultra seems to buffer ahead about 1-2 minutes, but FLAC does not seem to  buffer at all. I've checked my bandwidth which is a fairly steady 124mbx download and 48mbs upload (megabits per second, not bytes). This is using a Chrome browser on Windows 10. I checked the QoS settings on the router, and they are correct.  Nothing has changed, except Windows updates, and never had this issue in the past. A couple of days ago it was doing this and I tried the Edge browser and it played FLAC fine, while Chrome would not. I rebooted and Chrome started working. Today, neither Chrome or Edge plays without 2-3  second interruptions on FLAC, even after rebooting the computer and router. I'm pretty sure the issue is probably on my end, but just in case, has anyone else been having this issue for the last week  or so? As of this writing, FLAC won't play at all without stuttering every 2 seconds.

Also, the past few weeks, the music when it does play normally on FLAC would randomly stop, usually on the "listener Supported" break. Clicking on synch would start again, until the next break and stop again. (Very random, not consistently)  This would seem to suggest something on your end, since it was tied to the Bill or Rebecca breaks. One time, I let it sit stopped and it started playing about 10-15 minutes later all by itself. When it does this the slide show would occasionally freeze on one slide, but the music kept playing. Clicking on synch would get everything working for awhile, as well as skipping to the next song. Skipping a song seems to make it more stable for an hour or two, then back to stopping and starting. It's not a pause, just silence while the music continues in time.
I called a friend who listens with the old Windows app and he reported the stops and starts, but briefly, and then said everything was working fine after the first few stutters.

Any suggestions would be greatly appreciated!
Thanks!!

So far,  some people have found switching browsers can help.
I'm wondering if it might be related to some browser plugins,  as we haven't had any luck reproducing it here.

If it  is plugin related,  you can try  opening the site with in an incognito window to see if it helps.

 Boneyard45 wrote:
 

That can happen with the browser,  it won't restart the stream if there is a network hiccup.    There are fee media players like vlc that will automatically retry to connect.


 erikvr wrote:

I came here to see if anyone was having this same issue. I'm listening via a Chrome browser (Version 86.0.4240.75 (Official Build) (64-bit)) on my PC. And yep, next song sometimes just doesnt play. although the Play button hasnt changed. Hitting "pause" and play again gets the song going already in progress. Its like it thinks the song is still playing, but no music is coming over. I'm in the US. 
I will try the other feed links you've listed. 

 jarro wrote:
 

@jarro - the link you gave us  (https://stream.radioparadise.com) to use as an alternate lasts for about 54 minutes, then stops.  

 erikvr wrote:
 

Same issue.  Here is the info about my setup:

OSX Catalina 10.15.6
Chrome Version 86.0.4240.80 (Official Build) (x86_64)
I'm in MN, USA

It not only happens when a voice-change happens, but sometimes when the song switches.  Most often it is when Bill or Rebecca come on.

 jarro wrote:
 

 anon313131 wrote:
 
I think this happening to me as well. I'm wandering around doing things away from the computer when I suddenly realise that the music has stopped. I go to the computer, waggle the mouse to wake up from the screensaver and click the || Pause button and then the |> Play again and the music starts playing again. I haven't specifically noted when it stopped playing but its very likely (almost certain) to be at the end of a track cos I'd deffo notice if it stopped in the middle.

Listening on Windows 10  with the Vivaldi browser which uses the latest Chromium core.

Vivaldi	3.4.2056.19 (Official Build) (64-bit)
Revision	3ff55f42e2ef24ce17a157e9bb67dfca17fdc6f2
OS	Windows 10 OS Version 1909 (Build 18363.1082)
JavaScript	V8 8.6.395.10
Flash	(Disabled)
User Agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.57 Safari/537.36

(Edited the next day)

Yes, I can confirm that it happens when Bill  (and, presumably, Rebecca) does an inter-track spot.

It's just done it as he was introducing  Cash's 'Boy Named Sue'.. I had to Pause and Play to hear the last part of what he was saying. It then went straight thrpough at the end of 'Sue' into SC's 'Ring of Fire'.


(Edited again the next next day)

It's not just Bill. It's been happening today at the end of regular tracks  as well .

It's happening with such frequency  (every 4 or 5 tracks) that I'm now having to listen to Amazon Prime (Yes! It's THAT bad!) 


(Edited for a 3rd time - the day after the day after the next day)

Okay, it seems to be a problem with the Chromium engine. The stream stops and has to be restarted on  the latest Microsoft Edge  (Version 86.0.622.38 (Official build) (64-bit)) - which is based on Chromium.


HTH
— 
brianlj

Hi Jarro,

Use RP on MacOS 10.12.6
Chrome browser Version 85.0.4183.121 (Official Build) (64-bit)
Location: Sydney, Australia

Thanks for the tips.

EDIT: I've just been running RP on Safari and it's working just fine. Looks like it's Chrome-specific.

Cheers,
Alister


 jarro wrote:
 

We're looking into this.
Any info you could provide would be helpful.
Continent and web browser specifically.

In the meantime there are some alternate ways to listen that should mitigate this.
in one tab open   https://stream.radioparadise.com

Then to see what's playing in another tab open  https://radioparadise.com
And select track -> Rp Main Mix   to have the player follow the live stream.

Or you can listen via
https://legacy.radioparadise.com  



 anon313131 wrote:
 

Hello, I love my Radio Paradise but have an annoying recurring issue with streaming. Everything is fine streaming track to track, songs play one after the other as they should. But  every time the stream goes to Bill or Rebecca's voice-over comments, the streaming stops.  I have to click the play button at least twice to start the stream again. Immediately after the voice-over the stream stops again. I have to click the play button to get it going again to play the music track that follows.  The songs all play fine then until the next voice-over. 

I am running at the lowest quality, initially figuring it might be a bandwidth issue, but that doesn't help. I can't see it being a bandwith issue anyway, since the songs themselves stream just fine, it's only when the stream goes to a voice-over section that the stream stops. It happens EVERY time, not just occasionally.

Is there something I can do, or you can do, to fix this?

cheers

 jarro wrote:
 

 jarro wrote:
 

I tried that at first, but somehow, it didn't work. Now it does - maybe it doesn't work when I want to have one tab with the player, and one tab with the site. Thanks for the quick answer!

Everything should be back in sync now.  thanks.

 R567 wrote: