pauljohnson400 wrote:
 

On an Echo, you should be able to fix this via:

Alexa, disable Radio Paradise
then
Alexa, enable Radio Paradise

You may have to assure her that you really do want to enable something you just disabled. 

Unfortunately, on Sonos the problem is not that easy to fix. You can correct it temporarily via:

Alexa, tell Radio Paradise to sync

Or just use this instead:

Alexa, play Radio Paradise on TuneIn

No skip function that way, though.

 BillG wrote:
 
This is also a really annoying problem on my Echo

 thatslongformud wrote:
 

Still waiting for Sonos to clean up some stuff on their Alexa implementation. It's not just us... 

Curious if there are any updates on this?


 BillG wrote:
 

 scrubbrush wrote:
 

Seems ridiculous that this is taking so long to fix, but we're doing everything we can. Sonos has been moving verrrry slowly on this, but there are some signs of progress. 

today is 10/3/19 and i still run into this issue every single time i try to run the RP 'skill' on my sonos one... just FYI

 KickingUpDust wrote:
 

Disappointing, but many thanks for the update.

K

 jarro wrote:
 

Unfortunately not yet,   
We've raised the issue with Sonos  but am not expecting a fix anytime soon.

We do have a rough idea of what's going on.   When you start the skill  the phone app will report  that it is playing  Radio Paradise via Tune In.   
Seems they are getting their signals crossed somehow,  making the skill pretty much unusable on the Sonos One for now.


 KickingUpDust wrote:
 

This is still an issue for me on Sonos One with Alexa.

Any update on a solution?

Thanks

 thatslongformud wrote:
 

 BillG wrote: 
yep, just seeing this on a Sonos unit.  i'm trying again today and notice the looping issue is still present

 BillG wrote:
 

Bill, yes it is an issue with Sonos.

Thanks for looking into this.

Really appreciate it.

K

 thatslongformud wrote:
 

Just to clarify: everybody that's reporting this issue is using a Sonos unit, right? 

We are working on a solution to the 'looping' issue on Sonos, but our skill should work fine on all Echo units (with the exception of multi-speaker Echo setups — see info here)

 KickingUpDust wrote: 
Seems to be, I keep trying this every few weeks to see if an update has fixed it.  I've disabled and re-enabled the skill, de-linked and re-linked my accounts, etc.  Still having the same problem. 

Is this a "skill" issue then?

 rssarma wrote:
 

 nsleigh wrote:
 

The only way RP works is by using it from TuneIn, otherwise it's not working. The issue is also on my other Echo device, so I don't think this is a Sonos problem.

 thatslongformud wrote:
 

Looks like Sonos 9.3 came out yesterday.  I'm hoping this issue is fixed with this release! 

thatslongformud wrote: 

glad I'm not the only one having this problem!

 BillG wrote: 
Bill,
Thanks for letting us know.
Hopefully Sonos get things sorted soon.
Keep up the good work!
K

I had our Alexa expert take a look at this, and evidently it's a Sonos issue that is affecting several other Alexa skills as well.  He was hoping that the latest update would fix things, but evidently not.

We'll continue to investigate.